Decabana Store Policy
Welcome to Decabana, and thank you for shopping with us! All our items are exchangeable as long as they are in their original condition.
If, within 7 days of receipt, you are unhappy with your order, we will honor our return policy by granting you a refund on the product.
It is up to the customer to ship the product back to us.
All discounted items in our sale section sold are final sale and are not subject to a refund, exchange or store credit only.
Please send us an email at firstname.lastname@example.org requesting an RMA form.
Shipping must be made via USPS ONLY. We will not accept other companies. All packages shipped by any other shipping companies will be refused.
All returns sent with C.O.D. will be refused.
Decabana.com Head Office
4810 Jean-Talom West
All exchanges must be sent via the post office and NOT a private company. Customers must write: "Return of merchandise" on the parcel and on the customs declaration form provided by the post office.
Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund. The merchandise available at decabana.com is subject to change.
Price Match Guarantee - 10%
Shop with confidence!
For all sale items: If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we'll beat the price by 10%.
For all regular priced items: If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we will match the price!
Price Match Eligibility:
- Shipping fee must be added to the product prior to comparing pricing
- The item must not be defective
- The customer must provide the webiste link showing the product (same size/color if applicable) and pricing details.
We accept all major credit cards. When an order is placed on our website, your financial information is never shared with the merchant. The system we use helps protect your credit card information with industry-leading security and fraud prevention systems.
Only Canadian orders are subject to a sales tax.
Regular shipping and handling is free for the majority of countries*. Decabana reserves the right to charge a shipping fee for certain areas and/or countries.
*Standard shipping to Australia is free if order amount exceeds A$160 (Australian Dollar).