We hope you love what you ordered. In the event that you are not satisfied with your purchase, you may return your order for a full refund (applicable to non-sale items only) within 7 days of receipt*.
Please note that sale items are eligible for an exchange or store credit only.
What is the return procedure?
The easiest and most recommended way to ask for an RMA form is by emailing our return department at: firstname.lastname@example.org. The e-mail should include the following:
- Full Name
- Order Number
- Reason of Return
After we receive the email, we have a 24 hour window to respond to your e-mail with the return instructions, which are very easy to follow.
If you are not very computer savvy, that is no problem. You can call our support line Monday to Friday from 9:00 am to 8:00 pm EST at 1-888-406-8922 OR INTERNATIONAL please call 1-514-344-0303 and ask for the RMA over the phone.
It is a consumer responsibility to cover any related expense of a return shipping. All returns must have a valid tracking number. We are not responsible for lost or damaged returned merchandise.
What is the exchange procedure?
In order to exchange a product, it is the same procedure as the RMA, but instead of getting a refund, we will send you the desired product. If there is a price difference, we will then make the necessary adjustments accordingly. The best way to exchange is to send us a quick email at email@example.com or give us a call and discuss the matter with one of our sales care team, we will always do our best to accommodate your best interest.
When and how do I get my refund?
The refund is issued as soon as the product is returned to our facilities. We will issue a full credit (total amount) to the original payment method. A confirmation e-mail will be sent to you as soon the refund is made. DeCabana.com will never charge you for any restocking fees.