We hope you love what you ordered. But in case you don't, perhaps it's a little too big or the style just isn't for you, we'll send you a new size, color, or style, or issue you a quick refund.
You have up to 7 days to return items purchased at DeCabana.com. All discounted items in our sale section sold are final sale and are not subject to a refund, exchange only.
What is the return procedure?
The easiest and most recommended way to ask for an RMA form is by emailing our return department at: info@DeCabana.com. The e-mail should include the following:
- Full Name
- Order Number
- Reason of Return
After we receive the email, we have a 24 hour window to respond to your e-mail with the return instructions, which are very easy to follow.
If you are not very computer savvy, that is no problem. You can call our support line Monday to Friday from 9:30 am to 4:30 pm EST at 1-888-406-8922 and ask for the RMA over the phone.
It is a consumer responsibility to cover any related expense of a return shipping. All returns must have a valid tracking number. We are not responsible for lost or damaged returned merchandise.
What is the exchange procedure?
In order to exchange a product, it is the same procedure as the RMA, but instead of getting a refund, we will send you the desired product. If there is a price difference, we will then make the necessary adjustments accordingly. The best way to exchange is to call our support line and discuss the matter with one of our experts, we will always do our best to accommodate your best interest.
When and how do I get my refund?
The refund is issued as soon as the product is returned to our facilities. We will issue a full credit (total amount) to the original payment method. A conformation e-mail will be sent to you as soon the refund is done. DeCabana.com will never charge you for any restocking fees.