Please send us an email at email@example.com requesting an RMA form.
Decabana.com Head Office
4810 Jean-Talom West
All exchanges must be sent via the post office and NOT a private company. Customers must write: "Return of merchandise" on the parcel and on the customs declaration form provided by the post office.
Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund. The merchandise available at decabana.com is subject to change.
We accept all major credit cards. When an order is placed on our website, your financial information is never shared with the merchant. The system we use helps protect your credit card information with industry-leading security and fraud prevention systems.
Only Canadian orders are subject to a sales tax.
Regular shipping and handling is free for the majority of countries*. Decabana reserves the right to charge a shipping fee for certain areas and/or countries.
*Standard shipping to Australia is free if order amount exceeds A$160 (Australian Dollar).