BLACK FRIDAY PRE-SALE. ADDITIONAL UP TO 35% OFF ON ALL SALE ITEMS. view sales

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Decabana Store Policy
 
 
Welcome to Decabana, and thank  you for shopping with us! All our items are exchangeable as long as they are in their original condition.
 
If, within 7 days of receipt, you are unhappy with your order, we will honor our return policy by granting you a refund on the product.
It is up to the customer to ship the product back to us. All discounted items in our sale section sold are final sale and are not subject to a refund, exchange only.
 
 

Returns

Please send us an email at info@decabana.com requesting an RMA form.

Shipping must be made via USPS ONLY. We will not accept other companies. All packages shipped by any other shipping companies will be refused.
 

Return address:

Decabana.com Head Office

4810 Jean-Talom West
Montreal, Quebec
Canada
H4P 2N5


All exchanges must be sent via the post office and NOT a private company. Customers must write: "Return of  merchandise" on the parcel and on the customs declaration form provided by the post office.

 

Item Availability

Despite our continuing efforts in adjusting the website merchandise with our stock, there will occasionally be some items that appear on the website that are out of stock. If this occurs, a member of our team will immediately contact the client via email. The client will then have the option to get a refund. The merchandise available at decabana.com is subject to change.

 

Price Match Guarantee - 10%

Shop with confidence!

For all sale items:  If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer,  we'll beat the price by 10%.

For all regular priced items:  If you find a lower price on any website, whether it's a direct discount, a promotion or even a one time offer, we will match the price!

Price Match Eligibility:

  • Shipping fee must be added to the product prior to comparing pricing
  • The item must not be defective
  • The customer must provide the webiste link showing the product (same size/color if applicable) and pricing details.

 

Payments

We accept all major credit cards. When an order is placed on our website, your financial information is never shared with the merchant. The system we use helps protect your credit card information with industry-leading security and fraud prevention systems.

 

Sales Tax

Only Canadian orders are subject to a sales tax.

 

Shipping

Regular shipping and handling is free for the majority of countries*. Decabana reserves the right to charge a shipping fee for certain areas and/or countries.

*Standard shipping to Australia is free if order amount exceeds A$160 (Australian Dollar).

FAST AND FREE SHIPPING WORLDWIDE

MONEY BACK GUARANTEE - 100% money back guarantee

*Sale items are exempted from full refund, exchange only

AWARD-WINNING CUSTOMER SERVICE

Have any problems with your order? Contact us now!